At Nulife Hospitals, we respect your privacy and are committed to protecting the personal information you share with us through our website, online forms, phone calls, social media pages, advertisements, and other digital platforms.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with Nulife Hospitals online or offline.
1. Information We Collect
We may collect the following types of information:
Personal Information
This may include your name, phone number, email address, age, gender, location, address, and other details you voluntarily provide while filling out appointment forms, enquiry forms, feedback forms, or contacting us through phone, WhatsApp, email, social media, or our website.
Health-Related Information
When you book an appointment, request medical information, submit an enquiry, or visit our hospital, we may collect health-related details such as symptoms, department preference, medical history, reports, prescriptions, treatment information, insurance details, or other information required for consultation, treatment, billing, or patient care.
Technical and Website Usage Information
When you visit our website, we may collect limited technical information such as IP address, browser type, device type, pages visited, time spent on pages, referral source, and general usage data through cookies, analytics tools, and similar technologies.
Payment and Billing Information
For billing, insurance, panel, TPA, or payment-related purposes, we may collect details such as billing information, payment mode, insurance or panel details, and transaction references. We do not store full card details on our website.
2. How We Use Your Information
We may use your information for the following purposes:
- To respond to your enquiries.
- To book, confirm, reschedule, or manage appointments.
- To provide medical consultation, diagnosis, treatment, follow-up care, and related healthcare services.
- To contact you through phone, SMS, WhatsApp, email, or other communication channels regarding your enquiry, appointment, reports, treatment, or hospital services.
- To maintain patient records as required for medical, administrative, legal, and regulatory purposes.
- To process billing, insurance, TPA, panel, and payment-related requirements.
- To improve our website, services, patient experience, and digital communication.
- To send service-related updates, healthcare awareness content, or promotional communication where permitted.
- To comply with applicable laws, regulations, court orders, or requests from government or regulatory authorities.
3. Sharing of Information
We do not sell your personal information.
We may share your information only when required for legitimate healthcare, operational, legal, or service-related purposes, including with:
- Doctors, nurses, technicians, medical staff, and hospital departments involved in your care.
- Diagnostic labs, pharmacy, ambulance, referral centres, or healthcare partners where necessary for treatment or service delivery.
- Insurance companies, TPAs, government panels, Ayushman Bharat or other scheme administrators, where applicable.
- Payment service providers, IT service providers, website hosting providers, analytics providers, communication platforms, or digital marketing service providers assisting us in hospital operations.
- Legal, regulatory, government, or law enforcement authorities where required by law.
All third-party service providers are expected to handle your information responsibly and only for the purpose for which it is shared.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, measure advertising effectiveness, and provide a better user experience.
You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
5. Advertising and Analytics
We may use tools such as Google Ads, Meta Ads, Google Analytics, or similar platforms to understand website performance, measure campaign results, and improve our online communication.
These platforms may collect limited technical and usage data as per their own privacy policies. We do not use such tools to disclose your confidential medical records publicly.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal, medical, billing, and administrative information for as long as necessary to provide healthcare services, maintain medical records, comply with legal and regulatory requirements, resolve disputes, and support hospital operations.
When information is no longer required, we may securely delete, anonymise, or archive it as per applicable policies and legal requirements.
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Withdraw consent where processing is based on consent.
- Request deletion of information where legally permissible.
- Raise concerns or complaints regarding the use of your personal information.
Please note that certain medical, billing, or legal records may need to be retained by the hospital as required under applicable laws and medical record-keeping obligations.
9. Children’s Privacy
We may collect information relating to children when parents or legal guardians book appointments, request treatment, or share health information for paediatric or neonatal care.
For minors, consent should be provided by a parent or legal guardian. We do not knowingly collect children’s personal information for unrelated marketing purposes.
10. Links to Third-Party Websites
Our website or social media pages may contain links to third-party websites, platforms, payment gateways, maps, or external services.
We are not responsible for the privacy practices, content, or security of third-party websites. Users are advised to review the privacy policies of such third-party platforms before sharing information.
11. Updates to This Privacy Policy
Nulife Hospitals may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or website features.
The updated policy will be posted on this page with the revised effective date.